Tiers of Service:
Tier #1 “Shoestring” Student Catering: These options are of a limited menu but can be customized at the request of the customer. They are typically customer-pickups which result in a lower cost but can also be vendor-delivered. "Shoestring" Tier customers are primarily available to student affairs groups in support of student and resident activities, student organizations, or fundraisers for student benefits to receive a lower cost menu. You must meet certain criteria located at the top of the menu to be eligible.
Tier #2 “SimplyTo-Go”: This is our baseline lowest price service that offers a less expensive way to have an event with no set-up or bus service provided. "Simply To-Go" events are customer-pickups where the menu items are prepared in our kitchen. The service ware provided is disposable. All essential items and supplies (i.e. serving bowls, trays, beverage voids etc.) are also picked up by the customer and it is their responsibility to return them to MSUM Dining Services in a timely manner.
Tier #3 “Community Catering”: These are delivered events. We will bring all products to the location of the event and set up the display while providing disposable service ware for convenience. Once everything is set up and menu items are confirmed catering staff will leave for the duration of the event. After the event has concluded, we will return to pick up all the remaining items.
Tier #4 “Flavours”: These events are primarily plated buffets or served meals that require full dining staff service throughout the duration of the event. These events will include labor and china fees that vary depending on the event. For example, meals with multiple courses will typically have a larger labor charge than others. In this tier, options that will impact cost include but are not limited to: number of courses of a served meal, whether or not china is rolled or placed. Placed china takes longer to set as the Catering Team Member would have to visit each seat and place multiple pieces of silverware along with the napkin vs. the one-time placement of a silverware set that is pre-rolled in a napkin.
Tier #5 “Presidential”: These events includes the highest level of service where the customer will be asked to have an in-person meeting with the Catering Manager to plan the event. Presidential events will have multiple staff members present during the duration of the event. Tastings are typical for this type of event and menus are customizable.
Tier #6 “Weddings”: This option is specifically for all weddings. In this Tier a contract is required to be signed by both customer and MSUM Dining Services to 100% confirm all necessary information (i.e. dates, quantities, services etc.) There also must be a 75% down payment for all weddings prior to them taking place. Tastings, full service, and china are standard. Options are available to assist customers in meeting their budget goals. For each wedding it is required that at least one member of the special couple meets in advance with the Catering Manager but it is highly recommended that both are in attendance.
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